Legal Information: Verify your identity to receive payment
To send quotes and start projects on Promakers, you must complete the identity verification (KYC) process. This process is mandatory and is securely managed by Stripe, the platform’s payment provider.
Why is it mandatory?
European financial regulations (PSD2 and anti-money laundering regulations) require all payment platforms to verify the identity of the professionals who receive payments through them. Promakers complies with these regulations through Stripe, which is the same system used by platforms such as Airbnb, Shopify, and Fiverr.
This process ensures:
- Ensure that customer payments are successfully deposited into your bank account.
- Your identity is protected against potential fraud.
- Promakers operates within the European legal framework for digital payments.
What information do you need to provide?
The Legal Information form has four sections. You'll need to have the following information on hand before you begin:
Indicate whether you are self-employed (sole proprietor) or operate as a business entity. You must also confirm your country of tax residence.
Basic information about your business: a description of the services you offer and the industry in which you operate.
Full name, email address, date of birth, mailing address, ID number, and phone number.
The account details where you will receive payments for projects. This can be a checking account or a business account.
How to Fill Out the Legal Information
- Click on your avatar or username in the upper-right corner of the screen.
- From the drop-down menu, select Legal Information.
- You will be redirected to the Legal Information page, which is managed by Stripe. You will see the four sections of the form.
- Start with "Business Type" — click " Edit," select whether you're a sole proprietor or a corporation, and confirm your country.
- Fill in your professional information — add a description of your business and the relevant industry.
- Fill in your personal information —name, date of birth, address, ID number, and phone number.
- Add your bank account by clicking "Add bank account" and entering your IBAN and the required information.
- Check that all the information is correct and save each section.
When will my account be activated for receiving payments?
Once you've completed all sections of the form, Stripe will process and verify your information. This process usually takes anywhere from a few minutes to 24 hours on business days.
Once the verification process is complete, you'll see the "Completed" status in each section, and you'll be able to start sending quotes and receiving payments for projects.
Data Security and Privacy
Promakers never stores or has direct access to your banking information or identification documents. All data is handled exclusively by Stripe, which meets the highest financial security standards:
- End-to-end encryption for all transmitted data.
- Compliance with PCI DSS (Payment Card Industry Data Security Standard).
- Regulated by European and U.S. financial authorities.
- Your bank details are never visible to Promakers or other users.
Frequently asked questions
Promakers requires that all creators have their identity verified before initiating financial transactions. This is a legal and security requirement designed to protect both the creator and the client. Please complete your legal information to unlock this feature.
No. You can register as a self-employed individual (sole proprietor) or as a corporation, depending on your tax status. Choose the option that corresponds to your actual legal status.
Yes. From the "Transfer Details" section, you can add multiple bank accounts. You can choose which one to use as your primary account for receiving payments.
Yes. You can edit any section of your Legal Information at any time by going to your avatar menu → Legal Information. Please note that some changes may require re-verification by Stripe.
Yes. Your IBAN is processed directly by Stripe and is never visible to Promakers or any other user. Stripe operates under the same security standards as major European banks.
In some cases, Stripe may request additional documents to complete the verification process (such as a photo of your ID or proof of address). Check the email address associated with your account or go to the Legal Information section to see what information is still pending. If you have any questions, please contact our support team.