Verify your identity to sign up for services
To purchase services and make payments on Promakers, you need to verify your identity. This process is quick, secure, and you only need to do it once. It is handled by Stripe, the platform's payment provider.
Why are we requesting this verification?
The European Payment Services Directive (PSD2) requires that the identity of all individuals conducting financial transactions on platforms such as Promakers be verified. This process protects all parties:
- It ensures that payments are made by the right person and prevents fraudulent use of accounts.
- Protects creators from chargebacks or unjustified disputes.
- It assures that Promakers operates within the European legal framework for payments.
What you need to complete the verification process
The verification process consists of two parts. Please have the following ready before you begin:
A clear photo of your ID card, passport, or valid residence permit. Both sides if it is an ID card.
A photo of your face or a short video to confirm that it is you who is completing the verification.
Accepted forms of identification
A valid national ID card. Both sides are required.
A valid passport from any country. Only the page with the photo.
NIE or another valid and current residence permit.
Step-by-Step Guide to Completing Verification
Part 1 — Upload your ID
- When you try to start a project or make a payment, Promakers will automatically redirect you to the verification process. You can also access it by clicking on your avatar → Account Settings.
- Select the type of document you will be using: ID card, passport, or residence permit.
- Upload a photo of the front of your ID. Make sure all the information is legible and that there are no glare or shadows.
- If it's an ID card or residence permit, please also upload the back.
- Check that the image is correct and click "Confirm" to continue.
Part 2 — Verify your identity with a selfie or video
- Once the document has been uploaded, the system will ask you to verify your identity in real time.
- You can choose to take a photo (selfie) or record a short video by following the on-screen instructions.
- Stand in a well-lit area, facing the camera directly, without sunglasses or anything covering your face.
- If the system asks you to perform specific actions (such as turning your head or blinking), follow the instructions to complete the biometric verification.
- Confirm and submit. Stripe will process the verification automatically.
How long does verification take?
In most cases, verification is immediate or takes only a few minutes. Once approved, you'll receive a confirmation and can start purchasing services without any restrictions.
In rare cases, it may take Stripe up to 24 hours to review the documentation manually. If this happens, you will receive an email once the verification is complete.
Data Security and Privacy
Promakers does not store or have direct access to your identification documents or biometric image. The entire process is handled exclusively by Stripe:
- Your documents are processed using end-to-end encryption.
- Biometric images (selfies or videos) are not stored permanently after verification.
- Stripe complies with the European General Data Protection Regulation (GDPR).
- No Promakers creator or user has access to your personal information.
Frequently asked questions
No. Verification is a one-time process. Once completed, your account will remain verified permanently, and you can start as many projects as you like without having to repeat the process.
Yes. Stripe accepts passports from any country in the world. Make sure the document is valid and that the photo is clear.
The selfie or video is used to confirm that the person undergoing verification is the same person shown in the document. This prevents the fraudulent use of third parties' identification documents.
Check the reason shown on the screen or in the email you received. The most common issues are a blurry image, an expired document, or poor lighting. Fix the problem and try again from your account.
Not permanently. Stripe uses biometric data solely to complete the verification process and does not store it indefinitely. You can refer to Stripe’s privacy policy for more details.
Yes. You can use your valid passport or residence permit. If you have any questions about which document to use, please contact our support team before starting the process.